FAQ
Everything you need to know.
Answers to the questions we hear most.
Is it free to write to Santa?
Yes. Writing a letter to Santa is 100% free, and every child receives a reply.
How does my child receive a reply from Santa?
After you send your letter, Santa's reply is delivered by email to the parent address you provide.
Are the voice messages really free?
Yes. Personalized voice messages from Santa are free during our early access.
How do the personalized Santa videos work?
Tell us your child's name, wishes and interests, and we create a 60–90 second HD video where Santa speaks to them. It is delivered within 2 hours, and you can watch, download and share it forever.
When can I track Santa on Christmas Eve?
Our Santa tracker follows his journey around the world on Christmas Eve. Visit the Track Santa page any time to see how it works.
Is my child's information safe and private?
Yes. Your family's privacy is our priority. We only use the details you share to create your child's letter, message or video.